Citizens Advice Rutland relies on professionally trained volunteers to provide 75% of the work force to deliver our service to the Rutland community.
"I get a real feeling of satisfaction from making a difference, especially for people less able to stand up for their rights.”
There are no volunteer vacancies at present.
Our Volunteer Roles
Gateway assessors help clients get the right help in the fastest time possible. They assess people’s needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist or an appointment with a Citizens Advice adviser. As a gateway assessor you would:
- greet clients and explain the gateway assessment process
- explore the client’s problem(s) and situation
- assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves
- identify the next step that needs to be taken
- summarise the content of the interview for the client and explain what happens next
- ensure clients know they can return if necessary
- update the database, completing the gateway assessment screens.
Specific qualifications or experience are not required to train for the role. You need to:
- be good at listening
- have a good manner when talking to people
- have basic computing skills
- be open minded and non-judgmental
- enjoy helping people.
Without our trained volunteer advisers we could not continue to meet the demand for advice. Our generalist advice service looks at a client’s situation holistically as opposed to looking at their problems in isolation from one another. Advisers are given extensive free training, both formal and on-the-job. As a Citizens Advice adviser you would:
- interview clients
- help them negotiate with people such as creditors or service providers
- draft letters
- make phone calls on their behalf
- refer them to other agencies
- represent them in court and at tribunals.
As a CAB volunteer administrator you would ensure the smooth running of a bureau by:
- word processing
- file management
- arranging events
- using databases and spreadsheets
- answering emails and phone calls
Because Citizens Advice Rutland is a registered charity, each has its own board of trustees. Some trustee roles require specific skills but people of all ages, backgrounds and experience are welcomed. As a trustee you would:
- manage and plan the overall strategic direction for the organisation
- act as employer for paid staff
- manage the organisation's finances
- ensure the organisation complies with the law
- be responsible for premises, insurance and equipment.
"The Citizens Advice service challenges the social issues I feel passionate about. As a trustee I can help redress the imbalance of injustice"