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Citizens Advice Rutland: Volunteering

Voluntary Work

Citizens Advice Rutland relies on professionally trained volunteers to provide 75% of the work force to deliver our service to the Rutland community.

"I get a real feeling of satisfaction from making a difference, especially for people less able to stand up for their rights.”

Current Vacancies

We are now recruiting for Advisers and Trustees. Please email office@citizensadvicerutland.org.uk for more information.

Our Volunteer Roles


Without our trained volunteer advisers we could not continue to meet the demand for advice. Our generalist advice service looks at a client’s situation holistically as opposed to looking at their problems in isolation from one another. Advisers are given extensive free training, both formal and on-the-job. As a Citizens Advice adviser you would:

  • interview clients
  • help them negotiate with people such as creditors or service providers
  • draft letters
  • make phone calls on their behalf
  • refer them to other agencies
  • represent them in court and at tribunals.


Because Citizens Advice Rutland is a registered charity, each has its own board of trustees. Some trustee roles require specific skills but people of all ages, backgrounds and experience are welcomed. As a trustee you would:

  • manage and plan the overall strategic direction for the organisation
  • act as employer for paid staff
  • manage the organisation's finances
  • ensure the organisation complies with the law
  • be responsible for premises, insurance and equipment.

"The Citizens Advice service challenges the social issues I feel passionate about. As a trustee I can help redress the imbalance of injustice"

Registered in England and Wales. Registration No. 5287678, A company limited by guarantee.
Authorised and regulated by the Financial Conduct Authority FRN 617720.
A Registered Charity No. 1107907. CEO: Simon Mutsaars.

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